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General Terms and Conditions

This website was designed for PT-VOL-E to inform the public, free of charge, about its services and products. Access to, browsing and use of the store.volt-e.pt website implies express and unreserved acceptance of all the terms of these Conditions of Use, which have the same validity and effectiveness as any contract concluded in writing and duly signed.

Its application and compliance shall be enforceable against any person accessing, browsing or using the Website. If the user does not agree with these terms, they should not access, browse or use the Website.

 

Identification

PT-VOLT-E, Lda. (hereinafter, “VOLT-E”) has its registered office at Rua Do Pinhal N.º 23-25 / 4705-002 Sequeira-Braga, District of Braga, Municipality of Braga, União de Freguesias Ferreiros e Gondizalves, legal person n.º 515013188 (Contact email: onlinestore@volt-e.pt), provides services and offers products for sale on the Internet through the website with the main location at store.volt-e.pt according to the conditions expressed in this document.

 

Purpose

These Terms of Use regulate access to, browsing and use of our Website. Access to and use of the contents of the Website after the entry into force of its modifications or alterations implies acceptance of them.

The provider reserves the right to modify the terms and conditions stipulated herein, in whole or in part, by publishing any changes in the same way that these Conditions of Use are presented or through any type of communication addressed to users. Likewise, we inform users of their rights and obligations with regard to the content displayed through the Website, logos and brands used, as well as the responsibilities that may arise from the use of the service. For the purposes of interpreting these Terms of Use, we understand that a person becomes a user when they accept the Terms of Use and Privacy Policy presented on the Website, simply by visiting it.

Access to and use of Content

Access to the contents of the Website is completely free of charge, without prejudice to the fact that there may be particular sections or services that require the payment of some economic value for their use and enjoyment, which will, in all cases, be duly indicated to the user, and which the user must expressly accept in order to enjoy them. Accessing and browsing the Website does not require registration. Registration on the website is free of charge. In order to be able to register as a user, you must be over eighteen (18) years of age and provide the required data. Under no circumstances will the provider be held responsible for the accuracy of the registration data provided by users, therefore each user will be solely responsible for the possible consequences, errors and failures that may arise from the lack of quality of the data.

 

Intellectual and industrial property rights

The provider is the owner or, as the case may be, the holder of the existing licenses over the intellectual and industrial property exploitation rights of the Website, as well as all the content offered on it, including the platform, texts, photographs or illustrations, logos, brands, graphics, designs, interfaces or any other information or content, and the services available through it. Access, browsing and use of the Website by the user does not result in a waiver, transfer, license or total or partial assignment of said rights by the provider. References to trademarks or registered trade names, or other distinctive symbols, whether held by the provider or by third party companies, are implicitly accompanied by a prohibition on their use without the consent of the provider or the legitimate owners. Accessing, browsing or using the Website and/or its contents does not grant the user any rights over the symbols included therein. All intellectual and industrial property rights over the contents and/or services of the Website are reserved and, in particular, it is forbidden to modify, copy, reproduce, publicly disclose, transform or distribute, by any means and in any format, all or part of the contents included in the Website for public or commercial purposes without the prior, express and written authorization of the provider or, where appropriate, the holder of the corresponding rights. Furthermore, it is forbidden to suppress or manipulate the indications of copyright or other credits that identify the owners of the rights of the contents that the user finds on the Website, as well as the technical protection devices, fingerprints or any protection mechanism or information incorporated into the contents offered on the Website.

 

Links to other websites

In the event that links to other web pages are displayed on the Website through different buttons, links, banners or embedded content, the provider informs you that these are directly managed by third parties, and that the provider is not responsible for any aspect relating to the platform or web page to which a link may be established from the Website, including, but not limited to, the generality of its operation, access, data, information, files, quality and reliability of its products and services, its own links and/or any of its content.

 

Website usage rules

It is not permitted to access or use the Website for illegal or unauthorized purposes, with or without an economic objective, the consequences of which are the sole responsibility of the user. In particular, and by way of example only, it is forbidden to:

  1. 1. Use the Website in any way that may cause damage, interruptions, inefficiencies or failures in its operation or in the computer of third parties;
  2. Use the Website for the transmission, installation or publication of any virus, malicious code or other harmful programs or files;
  3. Use the Website to collect personal data from other users;
  4. Use the Website illegally, against the principle of good faith, morality and public order;
  5. Registering through the Website using a false identity, the identity or profile of a third party, or carrying out any other action that may confuse other users as to the identity of the source of a message;
  6. Unauthorized access to any section of the Website, to other systems or networks connected to the Website, to any server of the provider, or to the services offered through the Website, by means of hacking or forgery, subtraction of passwords or any other illegitimate means;
  7. Violate, or attempt to violate, the security or authentication measures of the Website or any network connected to it, or the security or protection measures inherent in the content offered on the Website;
  8. Carry out any action that causes a disproportionate or unnecessary saturation in the infrastructure of the Website or in the systems or networks of the provider, as well as in the systems and networks connected to the Website; or
  9. Prevent the normal development of an event, contest, promotion or any other activity available through the Website or any of its functionalities, either by altering or causing the alteration, illegally or in any other way, of the access, participation or operation of these activities, or by distorting the result of the same and/or using fraudulent participation methods, through any type of procedure, and/or through any practice that infringes or makes vulnerable in any way these Conditions of Use.

The verification of any of the above behaviors by the user may imply the adoption by the provider of appropriate measures based on the Law, and in the exercise of its rights and obligations, which may go as far as deleting or blocking the account of the offending user without any possibility of compensation for the damages caused.

 

Suspension of the Website

The provider reserves the right to suspend, modify, restrict or interrupt, temporarily or permanently, access, browsing, use, hosting and/or transfer of the content and/or use of services of the Website, with or without prior notification, to users who breach any of the provisions detailed in these Conditions of Use, without the user having the possibility of claiming any compensation for this reason.

 

Applicable law and competent jurisdiction

The parties expressly agree that this contract shall be governed and interpreted, in all its terms and conditions, in accordance with the portuguese legislation in force.

The parties expressly submit to the jurisdiction and competence of the corresponding Courts for any questions or disagreements that may arise due to the interpretation, fulfillment and execution of this contract.

To submit complaints regarding the use of our services, you may send a message to the electronic or physical address indicated in the “Identification” section, and we undertake, at all times, to seek an amicable solution to the conflict.

 

Responsibilities

In view of the above, the provider cannot guarantee the reliability, usefulness or veracity of absolutely all the information and/or services on the Website, nor the usefulness or veracity of the documentation made available through it.

Accordingly, the provider neither guarantees nor accepts responsibility for the following:

(i) the continuity of the contents of the Website; (ii) the absence of errors in said contents; (iii) the absence of viruses and/or other harmful components on the Website or on the server that makes it available; (iv) the invulnerability of the Website and/or the impossibility of breaching the security measures adopted therein; (v) the lack of usefulness or performance of the contents of the Website; and (vi) damages or losses caused by any person, to themselves or to a third party, who breaches the conditions, rules and instructions that the provider establishes on the Website or by breaching the Website’s security systems.

In the event of a computer, manual, technical or other error which gives rise to a substantial change, not foreseen by the provider, in the retail prices mentioned on the Website and/or results in an inappropriate, exaggerated or insignificant price, or an incorrect characteristic, the user’s purchase order will be cancelled.

The provider declares that it has adopted and will at all times adopt all necessary measures, within its possibilities and the state of the art, to guarantee the operation of the Website and reduce system errors to a minimum.

The provider shall not be liable for the veracity, completeness or updating of the information published on the Website from sources outside the Website, as well as that contained on other platforms to which a link is established from the Website. The provider shall not be liable for any damage that may occur as a result of the use of said information.

The provider reserves the right to suspend, modify, restrict or interrupt, either temporarily or permanently, access, browsing, use, hosting and/or transfer of the content and/or use of services of the Website, with or without prior notification, to users who breach any of the provisions detailed in these Conditions of Use, without the user being able to claim any compensation for this reason.

 

Warranties

All products sold on store.volt-e.pt and purchased by consumers – as defined in Decree-Law no. 84/2021, of October 18 (Portuguese law) – are covered by the guarantee of conformity of the goods corresponding to a period of 3 (three) years (including reconditioned), with only a lack of conformity that manifests itself within a period of two years from the date of delivery of the goods being presumed to exist on the date of delivery of the product.

A garantia referida não se aplica:

(i) Second-hand goods, whose warranty period is 18 (eighteen) months from delivery to the customer, provided that the brand’s warranty conditions are met;
(ii) Products purchased by professionals or intended for professional use, for which the warranty period is 6 (six) months.

“Reconditioned products” means products that have been previously used or returned and which, after inspection, preparation, verification and testing by a professional, are put back on the market in that capacity.

The purchase and sale of products via the store.volt-e.pt website is also governed by the Terms and Conditions of Sale which can be found below.

 

General Terms and Conditions of Sale

Objective

PT-VOLT-E, Lda. (hereinafter, “VOLT-E”) with registered office at Rua Do Pinhal N.º 23-25 / 4705-002 Sequeira-Braga, District of Braga, Municipality of Braga, União de Freguesias Ferreiros e Gondizalves, legal person n.º 515013188 (Contact email: onlinestore@volt-e.pt, provides services and offers products for sale on the Internet through the website with the main location at store.volt-e.pt according to the conditions expressed in this document.

These general conditions, together with, as the case may be, the specific conditions that may be established, shall expressly regulate the commercial relations that arise between the user (the “Customer”) and VOLT-E in which, as the case may be, the corresponding order is placed (the “Point of Sale”) for the distance sale of the products offered.

VOLT-E informs you that these conditions regulate the commercial relationship with customers whose products are purchased for domestic use, as well as those for uses totally unrelated to their business and/or professional activity.

VOLT-E reserves the right to replace, at any time, both the General Conditions and the Particular Conditions, as well as all legal notices, directives and/or regulations of use sent to the Customer and which, as the case may be, will replace, supplement and/or modify the General Conditions already sent. The Customer will be subject to the General Conditions in force at the time of placing their order, which will be sent together with it. Their temporal validity coincides with the time during which the commercial relationship with the Customer relating to the specific purchase that gave rise to them is in force..

The Customer is subject to the General Conditions in force at each of the times when the corresponding contract is made, and it is not possible to contract any product and/or service without prior acceptance of these General Conditions and, depending on the case, the specific conditions governing the provision of certain services. The Terms and Conditions shall be valid from the time they are made available, until they are modified in whole or in part. The new Conditions will apply from the moment they are made available to the Customer and are thus fully accessible.

In the event of a contradiction between the terms and conditions expressed in these General Conditions and in the Particular Conditions, the conditions agreed in the latter instrument shall always prevail with regard to the incompatible terms, and only with regard to the Products subject to such specific conditions.

 

Stakeholders

“Customers” are consumers who are natural persons of legal age and holders of a Citizen’s Card/Identification, or legal persons who adequately believe their condition and accept these General Conditions and the Particular Conditions that, as the case may be, are applicable.

 

Electronic Product Contracting Process
Information and availability of the products offered

The Products offered through the website sales service will be the products available at the Point of Sale at the time the order is placed. In addition to the price, and before confirming the order, the Customer will be informed of the total cost of shipping to the Customer’s address.

It will only be possible to place an order for a maximum of five (5) units of the same product per purchase. All orders and purchases made through the website are subject to the actual availability of stock of the products, either at the time they are collected at the Point of Sale or at the time they are prepared for shipment.

If, after placing the order, the supplier does not have stock of any of the products requested, the Customer will be informed of this lack of availability and the order will be canceled and the amounts paid for the said unavailable products will be refunded.

 

ECONOMIC CONDITIONS AND PAYMENT METHODS

Prices and Shipping Costs

The prices of the Products are always presented to the Customer in euros and include VAT, as well as any other tax that is applicable and in force at the time. The prices of the products indicated do not include shipping costs.

The price of the product does not include shipping costs. These costs are the responsibility of the Customer and will be added to the total cost of the Products selected. The cost of the delivery service contracted will be determined by the conditions and method selected for said service. The Customer will be duly informed of these costs, which will be duly itemized before confirming the order and finalizing the contracting process by making the payment.

 

Payments can be made by:

To proceed with payment, the Customer must follow each and every one of the instructions indicated in the payment checkout access link for this purpose. Payment of the price of the Products and shipping costs can only be made using credit or debit cards or other forms of payment that are accepted by PT-VOLT-E at any given time. Said means of payment are subject to verification and authorization by the issuing entities, but if said entity does not authorize the payment, it will not be possible to continue with the purchase procedure initiated, and the order will be automatically cancelled and the purchase/sale of the Product or Products requested will be deemed not to have taken place. The cost of the Products, the shipping service, as the case may be, as well as any applicable taxes, will be calculated at the time of placing the order.

a) by Bank Credit or Debit Card (Visa, Mastercard):
After completing the order and starting the payment procedure, if the choice of this payment method is made, the customer will be provided with the fields to fill in the card details to make the payment.

b) by PayPal
After completing the order and starting the payment process, if you choose this payment method, you will be redirected to the PayPal page where you can confirm the purchase.

4.3 In specific cases, duly communicated to the consumer, PT-VOLT-E may restrict payment to bank card only.
4.4 The order will be processed as soon as we receive confirmation of payment, in any of the available payment methods.

4.5 You can print out your order information immediately after your order has been sent. If you wish to review your order documents, please contact us by email. We will be happy to send you a copy of your order details.
4.6 Changes to an order are possible before it leaves our warehouse or has been delivered to a carrier (i.e. before a tracking number has been assigned and the shipping confirmation has been sent by email). Your statutory warranty rights and right of withdrawal are not affected by this.

 

Right of Free Resolution – Effects and Refunds

The following terms and conditions only apply to purchases made on store.volt-e.pt

If you have purchased an item from store.volt-e.pt, you have 14 days to return it, from receipt of the order, under the terms of the right of withdrawal provided for in Decree-Law no. 24/2014, of February 14 (portuguese law). You may do so provided the following conditions are met:

The product must be delivered in the same condition in which it was sold – without scratches, external damage or signs of use and in perfect working order, packed in its original packaging and accompanied by the user manual and all its accessories.

We make refunds using the same means of payment that you used for the initial transaction, unless you expressly agree otherwise.

You can find more information about the return process you must follow for a refund on the Shipping and Returns Policy page.

You can find more information about the return process you must follow for a refund on the Shipping and Returns Policy page.

 

Availability of repair parts

Under the terms of the law, producers of products sold to consumers on store.volt-e.pt are obliged to make parts available for the repair of products purchased by consumers for a period of 10 years after the last unit of the product has been placed on the market.

 

Applicable Law

TThe parties expressly agree that this contract, in all its terms and conditions, shall be governed by and construed in accordance with current Portuguese law.

The parties agree to submit any questions or differences that may arise due to the interpretation, fulfillment and execution of this contract to the jurisdiction and competence of the court of the buyer’s domicile or, alternatively, to the court of the place of fulfillment of the contractual obligation.

 

Preservation

The total or partial nullity of one or more of these general conditions shall not imply the nullity of the remaining clauses, which shall remain fully valid, effective and subsisting.

 

Online dispute resolution platform

The European Commission provides an online dispute resolution platform which is available at the following link: https://ec.europa.eu/consumers/odr/. Consumers will be able to submit their complaints via the online dispute resolution platform.

 

14. Consumer Dispute Resolution Entities

In the event of a consumer dispute, you can turn to a Consumer Dispute Resolution Body. Here is a list of the consumer arbitration centers available in Portugal:

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

Faculdade de Direito da Universidade Nova de LisboaCampus de Campolide
1099-032 LISBOA

Telephone: + 351 21 384 51 31 / + 351 91 922 55 40
Fax: + 351 21 384 52 01

E-mail: cniacc@fd.unl.pt
Site: www.arbitragemdeconsumo.org

 

Centro de Informação, Mediação e Arbitragem do Algarve (CIMAAL)

Edifício Ninho de Empresas
Estrada da Penha
8005-131 FARO

Telephone: 28 982 31 35
Fax: + 351 28 981 22 13

E-mail: cimaal@mail.telepac.pt
Site: www.consumidoronline.pt

 

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra (CACCDC)

Av. Fernão Magalhães, 240, 1.º
3000-172 COIMBRA

Telephone: + 351 23 982 16 90
Fax: + 351 23 982 16 90

E-mail: geral@centrodearbitragemdecoimbra.com
Site: www.centrodearbitragemdecoimbra.com

Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL)

Rua dos Douradores, 108, 2.º e 3.º
1100-207 LISBOA

Telephone: + 351 21 880 70 30
Fax: + 351 21 880 70 38

E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt

Site: www.centroarbitragemlisboa.pt

Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira (CACCRM)

Rua da Figueira Preta, 10, 3.º 9050-014 FUNCHAL

Telephone: + 351 29 175 03 30
Fax: + 351 29 175 03 39

E-mail: centroarbitragem.sras@govmadeira.pt
Site: www.srrh.gov-madeira.pt/cacc

 

Centro de Informação de Consumo e Arbitragem do Porto (CICAP) – Tribunal Arbitral de Consumo

Rua de Damião de Góis, 31, loja 6
4050-225 PORTO

Telephone: + 351 22 502 97 91 / + 351 22 550 83 49
Fax: + 351 22 502 61 09

E-mail: cicap@mail.telepac.pt
Site: www.cicap.pt

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave (TRIAVE)

Rua do Capitão Alfredo Guimarães, 1
4800-019 GUIMARÃES

Telephone: + 351 25 342 24 10
Fax: + 351 25 342 24 11

E-mail: triave@gmail.com
Site: www.triave.pt

CIAB – Centro de Informação e Arbitragem de Conflitos de Consumo do Vale do Cávado
(Tribunal Arbitral de Consumo)

Rua de D. Afonso Henriques, 1 (Edifício da Junta de Freguesia da Sé)
4700-030 BRAGA

Telephone: + 351 25 361 76 04
Fax: + 351 25 361 76 05

E-mail: geral@ciab.pt

Av. Rocha Paris, 103 (Edifício Villa Rosa)
4900-394 VIANA DO CASTELO

Telephone: + 351 25 880 62 67
Fax: + 351 25 880 62 69

E-mail: ciab.viana@cm-vianacastelo.pt Site: www.ciab.pt

 

Complaints Book

Complaints Book platform in electronic format, which is a measure of the “SIMPLEX + 2016” program and involves the Directorate-General for Consumers and the regulatory authorities of the various sectors of activity. Here you can submit your complaint and/or request more information on issues related to essential public services and other sectors of economic activity. Website: www.livroreclamacoes.pt.

 

PLEASE CONTACT OUR TEAM IF YOU HAVE ANY QUESTIONS:

If you have any questions that have not been answered in this document, you can contact customer support.

Questions relating to general queries about products, the operation of the online shop, deliveries and parcel dispatches, please email onlinestore@volt-e.pt.

Questions relating to technical support, returns and guarantees please email support@volt-e.pt

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